️ General Policy for Refunds, Cancellations, and Bookings

Arab Tourists in Vietnam – Dragon Travel & Tourism Agency

1. General Terms

By using our services, you fully agree to all terms and conditions listed on the Arab Tourists in Vietnam platform.

The agency reserves the right to amend this policy without prior notice. Clients are responsible for reviewing updates periodically.

2. Regulatory Compliance

The agency complies with all applicable laws and regulations in the Kingdom of Saudi Arabia, including those issued by the Ministry of Commerce and the Ministry of Tourism.

3. Payment and Refund Policy for Tour Programs

• Booking Deposit: 30% or 50% of the total program value, or as mutually agreed and documented.
• Remaining Balance: Must be paid one day before arrival or on the day of arrival.
• Refunds: The deposit is non-refundable once paid, provided this is clearly communicated before payment.
• Refusal to Pay Remaining Balance: The agency reserves the right to pursue legal action inside or outside Saudi Arabia. The client shall bear all legal and court-related costs.

4. Tourist Activities

No refunds are granted after booking confirmation. Final decisions rest with Arab Tourists in Vietnam.

• ⚖️ Additional Legal Provisions: Contractual Commitment: Booking any activity constitutes a binding contract subject to Saudi e-commerce law.
• Activity Scheduling: The client is responsible for adhering to scheduled times. Late arrival or absence forfeits any right to refund or compensation.
• ️ Force Majeure: If an activity is canceled due to force majeure (e.g., weather or government orders), each case is handled individually. The client may be offered rescheduling or substitution, but no cash refund is guaranteed.
• Post-Booking Modifications: Any request to modify an activity (e.g., date or number of participants) is subject to availability and may incur additional fees based on supplier, hotel, cruise, airline, or activity terms.
• Third Parties: Some activities are delivered by local partners and subject to their terms. The agency is not liable for third-party breaches but will provide necessary support.
• Promotional Content: Images and videos used to describe activities are illustrative only and do not guarantee exact representation.
• Children’s Activities: Clients must disclose children’s ages at booking. Each activity applies its own age-based policy.
• ‍♂️ Fitness and Personal Responsibility: Clients are responsible for ensuring their physical readiness. The agency and its partners are not liable for injuries resulting from negligence or undisclosed health conditions.

5. Tourist Visas

• No refunds are granted once the visa application is submitted.
• Approval or rejection is determined by Vietnamese immigration authorities. The agency bears no legal responsibility.
• Errors in client-provided data are subject to amendment fees.
• Visa applications cannot be canceled once issued.
• Expedited service does not include data correction. Any client error incurs additional fees.

️ Visa Processing Schedule:

• Visa applications are processed only on official working days (Monday to Friday).
• No processing occurs on weekends (Saturday and Sunday) or Vietnamese public holidays.
• Processing time begins on the first working day after receiving complete documents.
• Applications submitted outside working hours are automatically deferred to the next business day.

6. Cruises and Fast Track Services

• No cancellations or refunds are allowed after payment.
• If the flight is delayed and the agency is not notified at least 24 hours in advance, no refund will be granted.

⚖️ Additional Legal Provisions:

• Contractual Commitment: Cruise and fast track services are time-sensitive and governed by binding contracts under Saudi e-commerce law.
• Non-Transferable Fees: Paid amounts cannot be transferred to other services or individuals.
• Service Timing: The client is responsible for punctuality. Late arrival or absence is considered a waiver of service without refund.
• ️ Force Majeure: In case of cancellation due to force majeure (e.g., weather or government orders), each case is handled individually. Rescheduling or substitution may be offered, but no cash refund is guaranteed.
• Third Parties: Some services are delivered by local partners and subject to their terms. The agency is not liable for third-party breaches but will provide necessary support.
• Promotional Content: Images and videos used to describe services are illustrative only and do not guarantee exact representation.
• ‍♂️ Fitness and Personal Responsibility: Clients are responsible for ensuring their physical readiness. The agency and its partners are not liable for injuries resulting from negligence or undisclosed health conditions.

Water Activities – Swimming, Diving, and Marine Excursions

⚠️ Legal Disclaimer:

The agency organizes water activities (e.g., swimming, diving, cruises, fast track) in cooperation with licensed partners and in accordance with Vietnamese regulations.

The agency is not legally or financially liable for injuries, accidents, drowning, or death resulting from:

• Personal negligence or failure to follow instructions
• Undisclosed health conditions
• Failure to use safety equipment
• Natural hazards beyond control (e.g., currents, waves, sudden weather)

‍♂️ Client Responsibility:

• Clients are fully responsible for assessing their physical and mental readiness.
• Disclosure of any health condition, allergy, or physical limitation is mandatory before booking.
• Participation in the activity constitutes explicit acceptance of full personal responsibility.

Safety Procedures:

• Safety gear (e.g., life jackets) is provided by the organizer and must be worn at all times.
• Organizers reserve the right to deny participation to any client who fails to follow safety instructions or shows signs of health or behavioral risk.

Risk Acceptance:

• Booking and participation in water activities constitute explicit acceptance of all potential risks.
• The organizer and agency are fully released from any future legal claims.

7-️ Air Travel

• Any modification is subject to airline policies. The client bears any additional fees.
• The agency is not responsible for delays or changes made by airlines.

️ Legal Framework for Air Travel Bookings

Based on the regulations of the General Authority of Civil Aviation (GACA) and the Montreal Convention:

A. Acceptance and Commitment

Purchasing a ticket constitutes full acceptance of the airline’s terms. The ticket is a transport contract governed by the Montreal Convention (1999) and Saudi aviation regulations.

B. Tickets and Pricing

Some tickets are non-refundable or non-modifiable. This must be clarified before payment.

Additional fees may apply for changes or cancellations. Price differences must be paid for upgrades.

C. Modifications and Cancellations

The airline may modify or cancel flights for operational, security, or emergency reasons.

Clients are entitled to compensation or rebooking per the Passenger Rights Protection Regulation.

D. Delays and Cancellations

If delayed more than 2 hours, the client is entitled to care (meals, calls, accommodation).

If canceled without prior notice, the client is entitled to a refund or free rebooking.

E. Denied Boarding

In cases of overbooking, the client is entitled to financial compensation, rebooking, or refund.

F. Baggage

Policies vary by travel class. Clients must adhere to weight and size limits.

The airline is not responsible for unauthorized baggage.

Compensation claims must be submitted within 7 days in case of loss or damage.

G. Legal Liability

The airline is responsible for passenger and baggage safety during the flight.

It is not liable for delays caused by circumstances beyond its control.

H. Passengers with Disabilities

Entitled to special assistance. Must notify the airline at least 48 hours before departure.

I. Complaints and Compensation

Clients may submit complaints within 30 days. Responses are issued within 30 days.

Complaints may be escalated to the General Authority of Civil Aviation.

J. Force Majeure

In cases of disasters, government orders, or airport closures, each case is handled individually.

The airline is not obligated to provide full compensation.

Official References:

• Saudi Civil Aviation Law
• GACA Regulations
• Passenger Rights Protection Regulation

8. Tour Offers

Clients must carefully review all tour offer details before making payment, including accommodation type, number of nights, activities, transportation, and any applicable additional fees.

Payment constitutes final acceptance of the offer and its full details. No objections or modification requests will be accepted after payment except under the following conditions:

• ⚖️ Additional Legal Provisions: Post-Payment Requests:
• Any requests after payment (e.g., room upgrades, change of accommodation type, additional activities or services) will incur extra charges based on current rates and must be paid before implementation.
• Date Modifications:
• Changes to arrival or departure dates are subject to availability and may incur modification fees based on the supplier or hotel’s policy.
• Cancellation After Payment:
• Cancellation is not permitted after payment except in force majeure cases (e.g., border closures or disasters). In such cases, the client may be offered rescheduling or substitution, with no obligation for a cash refund.
• ‍♂️ Personal Responsibility:
• The client is responsible for ensuring the offer suits their personal needs (e.g., number of travelers, ages, health conditions). The agency is not liable for poor selection or mismatch with the client’s preferences after payment.
• Promotional Content:
• Images and videos used to describe offers are for marketing purposes only and do not guarantee exact representation. Details may vary by season or supplier availability.
• Partner Offers:
• Some offers are delivered in cooperation with local or international partners and are subject to their terms. The agency is not liable for third-party breaches but will provide necessary support to the client.
• Limited or Seasonal Offers:
• Promotional or seasonal offers are subject to seat and service availability and may be canceled or modified without prior notice if capacity is reached or supplier pricing changes.

⏱️ 9. Urgent Requests and Modifications

No refunds are granted after a request or modification has been submitted.

Modification fees apply in cases of client error.

10. Client Non-Response

If the client fails to respond or submit required documents within 5 business days from the date of request, the booking is automatically canceled without refund or compensation.

The countdown begins on the first business day following the agency’s request or document submission notice.

⚖️ Additional Legal Provisions:

• Service Requests Within Saudi Arabia or Before Travel:
• If the client fails to respond to confirmation requests or submit required data/documents for booking, visa, or program execution, the agency reserves the right to cancel the request without further notice.
• Non-response is considered an implicit waiver of service, and no refund or compensation will be granted.
• ️ Arrival in Vietnam Without Prior Coordination:
• If the client arrives in Vietnam without prior coordination or without submitting required documents (e.g., passport details, personal photo, travel itinerary), the agency is not obligated to deliver any service or program.
• The agency bears no legal or operational responsibility for delays or cancellations resulting from client non-response.
• This is considered a breach of service terms and treated as unjustified cancellation by the client.
• Incomplete or Incorrect Documents:
• If documents are incomplete or contain errors and are not corrected within the specified timeframe, the request is deemed invalid and canceled without refund.
• Additional fees apply if the client wishes to reopen the request after the deadline.
• Delayed Communication After Arrival:
• If the client fails to contact the support team within 24 hours of arriving in Vietnam, the program is considered canceled by the client, and no service or refund will be granted.
• Client Notification:
• Communication is conducted via the registered email or WhatsApp number. Failure to respond within the specified timeframe is considered a formal waiver of the request.

11. Airport Liability Disclaimer

The agency’s role is limited to logistical and coordination support to facilitate airport arrival and departure procedures.

This does not include any formal or legal intervention in decisions made by government or security authorities in Vietnam.

The agency bears no legal or operational responsibility for actions taken by passport control, immigration, security, or customs authorities at any airport inside or outside Saudi Arabia or in Vietnam.

⚖️ Additional Legal Provisions:

• Scope of Support:
• Support includes pre-arrival coordination, instruction delivery, reception arrangements (if applicable), and general guidance for smooth passage.
• Support does not include intervention in entry denial, investigations, inspections, or any official procedures by authorities.
• Responsibility for Delay or Detention:
• If the client is delayed, detained, or denied entry for any official reason (e.g., missing documents, suspicion, or legal violations), the agency bears no legal or financial responsibility.
• Such cases fall outside the contract scope and are treated as force majeure subject to official discretion.
• Official Documents:
• The client is responsible for ensuring the validity of their passport, visa, flight tickets, and required vaccination or test certificates.
• The agency is not liable for entry denial due to missing or mismatched documents.
• Emergency Communication:
• The agency provides emergency contact via WhatsApp or email for guidance and moral support only, without legal or financial obligation.
• ‍♂️ Personal Responsibility:
• Entry into the host country is a personal responsibility. The client must comply with all local laws and instructions.
• The agency is not liable for any legal or operational consequences resulting from the client’s behavior, statements, or violations at the airport or during travel.
• Interaction with Authorities:
• The client may not request the agency to intervene with official authorities or issue legal guarantees or formal letters on their behalf, unless explicitly agreed upon in a documented contract.

12. Fast Track Entry/Exit

Requests cannot be canceled or refunded after documents have been submitted and processed by the agency or relevant authorities.

Submitting documents and accepting the service constitutes final approval of the fast track entry or exit terms.

⚖️ Legal and Procedural Conditions:

• Required Documents:
• The client must submit all required documents (passport copy, travel details, personal photo, visa if applicable) within the specified timeframe.
• Any delay or missing documents will result in cancellation without refund.
• Submission Deadline:
• Fast track requests must be submitted at least 48 hours before arrival or departure.
• Urgent requests are accepted based on availability and may incur additional fees.
• Coordination with Authorities:
• The service is delivered in cooperation with local partners and official airport entities and is subject to permit and staff availability.
• The agency is not responsible for service denial or delays caused by official authorities.
• Denial or Delay by Authorities:
• If the client is denied entry or exit by immigration or passport control for any reason (e.g., missing documents, suspicion, or legal violations), the agency bears no legal or financial responsibility.
• Such cases fall outside the contract scope and are treated as force majeure.
• Non-Transferable Fees:
• Service fees cannot be transferred to other services or individuals after payment.
• Fees are calculated based on service type, request timing, and number of persons.
• Risk Acceptance:
• Booking and participation in fast track services constitute explicit acceptance of all potential regulatory risks.
• The organizer and agency are fully released from any future legal claims.
• ‍♂️ Personal Responsibility:
• The client is responsible for following instructions, arriving on time, and cooperating with the support team.
• Any delay or lack of response may result in service cancellation without compensation.

‍⚖️ 13. Client Rights

Clients have the right to review all service or program details before payment, including pricing, duration, accommodation type, activities, transportation, and any additional fees.

Payment constitutes final approval of the service. Clients may inquire and review details beforehand without financial commitment.

⚖️ Additional Legal Provisions:

• Information Transparency:
• The agency is committed to providing accurate and clear information for each service, in accordance with Saudi e-commerce law and consumer protection regulations.
• Clients may request a written or electronic copy of program details before payment.
• Complaint Procedure:
• Clients may submit formal complaints via email, including booking number, program name, and issue type.
• Complaints are answered within 48 business hours, and a tracking number is provided.
• Response Documentation:
• All responses are sent to the registered email and are considered official documents for escalation purposes.
• ️ Regulatory Compliance:
• The agency handles complaints in accordance with Saudi Ministry of Commerce regulations, Consumer Protection Law, and the Tourism Law issued by the Ministry of Tourism.
• ‍ Escalation to Authorities:
• If the client is dissatisfied with the response or resolution, they may escalate the complaint to official entities such as the Ministry of Commerce, Ministry of Tourism, or the Saudi Data & AI Authority (SDAIA), depending on the nature of the issue.
• Complaint Retention Period:
• The agency retains complaint records for no less than 3 months and will provide access to regulators upon request.

Support Email Contacts:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

14. Program Approval

Payment of the deposit or full program amount constitutes final acceptance by the client of all program details, including duration, accommodation type, activities, transportation, and any additional fees.

No objections or modification requests will be accepted after payment except under the conditions outlined below. Additional fees apply to any changes requested after booking confirmation.

⚖️ Additional Legal Provisions:

• Contractual Acknowledgment:
• Payment of the deposit is considered an electronic signature on the tourism contract and is subject to Saudi e-commerce and consumer protection laws.
• The client may not request cancellation or modification after payment except in the cases specified below.
• Post-Payment Modifications:
• Any changes to the program (e.g., hotel change, number of nights, added activities, date adjustments) are subject to availability and will incur modification fees based on supplier policy.
• Modification fees must be paid before the request is processed and cannot be deducted from the original booking amount.
• Unjustified Reasons Not Accepted:
• No refund or modification will be granted for reasons deemed illogical or unjustified, such as:
• Change of mood or personal preference
• Loss of interest in travel after payment
• Boredom or lack of enthusiasm
• Change of opinion by a family member or group participant
• These reasons are not legally valid and do not obligate the agency to provide compensation.
• ️ Force Majeure Circumstances:
• In the event of force majeure (e.g., weather disruptions, protests, government decisions, border closures), each case will be handled individually.
• The client may be offered rescheduling or substitution based on availability.
• No cash refund will be granted in such cases. The “available alternative” principle applies in accordance with tourism regulations.
• ‍♂️ Personal Responsibility:
• The client is responsible for ensuring the program suits their health, psychological, and practical needs before payment.
• The agency is not liable for poor program selection or mismatch with the client’s preferences after payment.
• Documentation and Correspondence:
• All electronic communications, invoices, and booking confirmations are considered official documents that confirm program approval.
• Booking and approval records are retained for no less than 12 months and may be provided to regulatory authorities upon request.

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15. Data Usage and Communication

Arab Tourists in Vietnam – Dragon Travel & Tourism Agency reserves the right to use client personal data (such as full name, mobile number, email address, and booking details) for service delivery, program execution, and communication via SMS or WhatsApp.

Registering on the website or submitting data through any electronic channel constitutes explicit consent from the client to use their data for operational and promotional purposes.

• ⚖️ Additional Legal Provisions: Compliance with PDPL:
• Client data is processed in accordance with the Personal Data Protection Law issued by the Saudi Data & AI Authority (SDAIA).
• Data is used strictly within the scope of service delivery and is not shared with third parties except when operationally necessary or upon official government request.
• Promotional Communication:
• The agency may send special offers, program updates, and travel alerts via SMS or WhatsApp.
• Clients may unsubscribe at any time via opt-out links or by contacting support.
• Documentation and Correspondence:
• All electronic and digital messages sent by the agency (including invoices, confirmations, and instructions) are considered official records of communication and consent.
• Records are retained for no less than 3 months and made available to regulatory authorities upon request.
• ‍♂️ Personal Responsibility:
• Clients are responsible for the accuracy of submitted data and must update it in case of changes to ensure uninterrupted service and communication.
• The agency is not liable for undelivered messages due to incorrect or outdated contact information.
• Official Communication Channels:
• All communication is conducted through the channels registered in the client’s account. Any response or interaction via these channels is considered formal acceptance of message content.

16. Replacement Instead of Refund Policy

Clients may request to modify or replace a service instead of requesting a refund, subject to service availability and applicable fees.

17. Advance Booking Validity

Advance bookings are valid for 7 calendar days from the date of payment.

After this period, the booking is considered canceled without refund.

18. Group Booking Policy

This policy applies to all bookings involving five or more individuals under a single tour program or unified service.

Group booking is considered a joint contractual agreement among all members and is subject to special terms to ensure fair service distribution and coordination.

⚖️ Detailed Legal Provisions:

• Group Booking Requirements:
• Full names, ages, and personal details of all group members must be accurately provided at the time of booking.
• A designated group representative is responsible for communication and coordination with the agency.
• A unified invoice is issued under the representative or group name. Payment by any member constitutes collective acceptance of the program.
• Partial Cancellation:
• If any individual wishes to cancel after payment, a personal cancellation fee applies based on service type and cancellation timing.
• Cancellation by one member does not affect the rest of the group; services continue as scheduled.
• If cancellations exceed 40% of the group, the agency reserves the right to reassess the program or apply additional fees to remaining members to maintain service continuity.
• ‍♂️ Individual Service Separation:
• Services (e.g., room, activity, transport) may be separated for one or more individuals within the group only if:
• A formal request is submitted by the representative or concerned individual
• The requested service is independently available
• Modification fees or price differences are paid in advance
• Separation is not permitted after program commencement except in emergency or operational cases and may incur special fees.
• Financial Responsibility:
• Each group member is responsible for their financial share. Any delay or refusal to pay is considered an individual breach and does not affect other members.
• In case of individual cancellation, the amount is not redistributed among remaining members and is handled per the agency’s cancellation policy.
• Group Modifications:
• Any group-wide modification (e.g., date, hotel, activity) must be submitted at least 7 business days before the program start date.
• Individual changes that affect the group program are only accepted with full group consent or if suitable alternatives are available.
• ️ Force Majeure Cases:
• If an emergency affects a group member (e.g., illness, travel ban, death), the case is handled individually.
• The client may be offered rescheduling or substitution based on availability, with no obligation for cash refund.

‍ 19. Booking via Intermediaries

Bookings made through intermediaries are subject to their terms and conditions.

The agency provides full support in coordination with local partners in Vietnam.

️ 20. Emergencies and Force Majeure

In the event of disasters, government decisions, or border closures, each case is handled individually based on available alternatives.

21. Electronic Payment and Verification

Electronic payment or bank transfer constitutes final and explicit acceptance by the client of the program or service details and is legally treated as a binding contract under Saudi e-commerce law.

Clients must verify all booking details (program, dates, number of persons, accommodation type, activities, additional fees) before completing payment.

⚖️ Additional Legal Provisions:

• Contractual Acknowledgment:
• Electronic payment is considered an electronic signature on the contract and is subject to all commercial contract laws in Saudi Arabia.
• No objections or modification requests are accepted after payment except under the agency’s modification or cancellation policy.
• Client Responsibility:
• Clients are responsible for verifying the accuracy of all data entered during payment, including program selection, number of persons, and arrival date.
• The agency is not liable for errors resulting from incorrect or incomplete data entry.
• Payment Security:
• All payments are processed through secure and approved electronic gateways and are subject to cybersecurity protocols issued by the National Cybersecurity Authority.

Accepted Payment Methods:

• Bank Transfer:
• Via the agency’s official account at Al Rajhi Bank – Saudi Arabia. Account details are provided upon booking confirmation.
• Mada Cards:
• Through approved electronic gateways, processed instantly and securely.
• Apple Pay:
• Available on iOS-supported devices, processed instantly.
• Visa Cards:
• All local and international Visa cards are accepted via secure gateways.
• Mastercard:
• Accepted from local and international banks.
• Al Rajhi Points:
• Clients may use available points to pay part of the booking amount, subject to bank policy.
• Google Pay:
• Available on Android-supported devices, processed instantly.
• KNET (Kuwait):
• Accepted from clients residing in Kuwait via the official KNET gateway.
• STC Pay:
• Available via the STC Pay app, processed instantly and securely.
• PayPal:
• Accepted via international PayPal accounts. Transfer fees apply per PayPal’s policy.
• Buy Now, Pay Later Services:
• Available through approved providers in Saudi Arabia, including:
• Tabby
• Tamara
• EMKAN
• A 9% service fee applies to the total booking value. Terms and conditions of the financing provider apply, including payment schedules, interest, and penalties for late payment.

Legal Notes:

• An official electronic invoice is issued after payment and sent to the registered email.
• ⏳ Booking validity begins upon payment. Execution timing is based on the confirmed arrival date.
• If payment is declined or fails, the booking is not confirmed. The client must retry or contact support.
• Payments made through unapproved methods are considered invalid and may result in cancellation without notice.

22. Booking Privacy

Client data is used solely for operational purposes related to booking execution, service delivery, and program confirmation.

Data is not shared with any external party except when operationally necessary, such as airlines, hotels, activity providers, or government authorities, to serve the client’s interest and ensure service delivery.

⚖️ Additional Legal Provisions:

• ️ Compliance with PDPL:
• Client data is processed in accordance with the Personal Data Protection Law issued by SDAIA.
• Data is not used for marketing or analytics without explicit client consent.
• Types of Data Collected:
• Full name, passport number, mobile number, email address, travel details, booking preferences, and payment information.
• Only essential data is collected, following the principle of data minimization.
• Storage and Security Controls:
• Data is stored on secure, encrypted servers and protected by Saudi cybersecurity protocols.
• Unauthorized access is prohibited, and regular audits are conducted to ensure data integrity.
• Retention Period:
• Data is retained for the duration of the contractual relationship and for two years thereafter, unless the client requests deletion or restriction.
• No Commercial Sharing:
• Client data is not sold or shared with any marketing or commercial entity outside the scope of service. Such actions are considered a direct violation of policy.
• Client Data Rights:
• Clients have the right to access, modify, delete, or restrict their data at any time by contacting the agency’s Data Protection Officer.

‍ Data Protection Officer:

• [email protected]
• All privacy-related requests are processed within 5 business days.

23. Children and Infants

Children under the age of 3 may be exempt from certain fees depending on the type of tour program, hotel, or activity, in accordance with the supplier or organizer’s policy.

Clients must accurately specify the ages of all children at the time of booking to ensure correct fee application and avoid discrepancies upon arrival.

• ⚖️ Additional Legal Provisions: Accurate Age Disclosure:
• The client is fully responsible for disclosing the correct age of each child during booking.
• Any error or omission in age disclosure is considered a breach of booking terms and may result in fee adjustments or partial cancellation.
• Height-Based Pricing for Certain Activities:
• The agency informs clients that some tourist activities in Vietnam calculate children’s fees based on height rather than age, including:
• Entry to amusement parks
• Water games and attractions
• Circus or theater shows
• Certain cruise or fast track services
• Clients must provide an approximate height for each child when booking these activities to ensure accurate pricing.
• Additional Fees Upon Arrival:
• If the child’s actual height differs from the data provided, the organizer may impose additional fees, which the client is responsible for paying directly.
• The agency is not liable for discrepancies arising from supplier or organizer policies.
• ‍♂️ Operational Responsibility:
• Child-related policies vary by activity, hotel, or service provider.
• The agency provides guidance prior to payment, and failure to follow it constitutes a waiver of the right to dispute fees later.

24. Final Payment Delay

Clients are required to pay the remaining balance of the tour program or service immediately upon arrival in Vietnam, or by a deadline specified in advance by the agency.

A maximum grace period of 6 hours is granted from the time of arrival or delivery of the first service (e.g., airport pickup or transport).

⚖️ Legal Provisions:

• Non-Payment Is a Serious Contract Breach:
• If the remaining balance is not paid within the specified timeframe, the agency reserves the right to cancel the entire program without any financial or operational obligation toward the client.
• No refund or compensation will be granted, and the booking is considered voided by the client.
• Immediate Suspension of Services:
• In case of non-payment, the agency may immediately suspend all services, including:
• Local transportation
• Accommodation
• Tourist activities
• Logistical or field support
• The client is prohibited from using any service or contacting suppliers under the agency’s name after cancellation.
• Pre-Arrival Acknowledgment:
• Acceptance of the program and payment of the deposit constitutes explicit agreement to the final payment condition.
• No objections or postponements will be accepted upon arrival.
• Legal Recovery Rights:
• The agency reserves the right to pursue legal action inside or outside Saudi Arabia to recover outstanding amounts.
• The client shall bear all legal and court-related costs resulting from the breach.
• Pre-Arrival Notification:
• A formal reminder is sent to the client before arrival to confirm the final payment deadline. Ignoring this notice is considered a waiver of service rights.
• ‍♂️ Personal Responsibility:
• The client is responsible for preparing the remaining balance before travel.
• Excuses related to delayed bank transfers, technical issues, or personal circumstances will not be accepted.

25. “Buy Now, Pay Later” Policy

Arab Tourists in Vietnam – Dragon Travel & Tourism Agency offers a “Buy Now, Pay Later” option in cooperation with licensed and approved payment providers in the Kingdom of Saudi Arabia.

Service Details:

• A 9% service fee is applied to the total booking or tour program value and automatically added to the final invoice.
• This service is fully managed by the financial payment provider and is subject to its terms and conditions, including:
• Payment schedules
• Applicable interest
• Penalties for delay or breach

⚠️ Liability Limits:

• The agency bears no legal or financial responsibility for the relationship between the client and the payment provider, including:
• Financing rejection
• Payment delays
• Imposed penalties or interest
• Choosing this service constitutes final acceptance of the additional fees and provider terms. The client may not request cancellation or invoice modification after confirmation.
• If Financing Is Rejected:
• If the financing request is denied by the provider, the client must pay the full amount directly to the agency under the standard payment policy.
• Service Rejection Cases:
• The agency reserves the right to deny the “Buy Now, Pay Later” option in the following cases:
• Negative financial history of the client
• Previous payment delays
• Non-compliance with booking or documentation requirements

Legal Reference

This policy is based on official regulations issued by the Saudi Ministry of Commerce:

Consumer Rights Guide – Ministry of Commerce

Official Credentials – Dragon Travel

• Official Registration Number: 0000139111 – Saudi Business Center
• Ministry of Tourism License: 73105203
• Commercial Registration: 4602116017

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